Refund & Cancellation Policy

1. Nature of the Service

myperfectresumee is a digital service that provides resume and SOP templates, editing tools, and document exports. Access to paid features is delivered instantly and electronically, with no physical shipment involved.

2. Plans & Payments

We offer one-time and plan-based purchases as shown on our pricing page. All prices are listed in the currency displayed at checkout, and applicable taxes are added where required. Payments are processed securely through our payment partner (Razorpay); we do not store your card details.

3. Cancellation

• All plans are one-time payments. Pro and Premium give 30 days of access from the date of payment; Unlimited has no expiry. Nothing renews automatically, so there is no subscription to cancel and you will not be charged again unless you choose to buy another plan.
• A plan cannot be "cancelled" for a refund once access has been granted. Billing errors are handled separately under Section 5.

4. No Refunds

All payments made for our digital plans and one-time purchases are final and non-refundable. Once a payment is successfully completed and access to the paid features is granted, the amount paid will not be refunded.

Because our products are digital and delivered instantly, we encourage you to review the plan details and try our free features before making a payment.

This applies to a completed purchase you later decide you do not want. It is not intended to cover a payment that was taken in error — a duplicate charge, a charge for a plan that was never activated, or a failed transaction that still left your account debited. Those are billing errors rather than refund requests, and Section 5 explains how we handle them.

5. Billing Errors and Failed Payments

If money left your account and you did not receive what you paid for, tell us — we will investigate and correct a genuine error on our side. This covers:

• Duplicate charges for the same plan or purchase.
• Payments that were debited but where the plan was never activated on your account.
• An amount that does not match the price shown at checkout.

Note that a payment which fails at the gateway is sometimes shown as a pending or reserved amount by your bank rather than an actual charge. These usually reverse on their own within a few business days without any action from us. If the amount has not returned after that, contact us and we will check the transaction at our end.

6. How to Raise a Payment Issue

Write to support@myperfectresumee.in and include as much of the following as you have. With these details we can usually resolve it in the first reply; without them we will have to come back and ask.

• The email address registered on your account.
• The payment reference or transaction ID from your receipt or bank statement.
• The date, amount and currency of the charge.
• Which plan you intended to buy.
• A short description of what went wrong.

We aim to acknowledge payment queries within 1-2 business days during our working hours (Monday to Friday, 10:00 - 18:00 IST). Where a correction is due, the time for the money to reach you is set by your bank and card network rather than by us, and is commonly five to ten business days once processed.

Please contact us before raising a dispute with your bank. A chargeback takes considerably longer to resolve than an email, and we would rather fix a mistake directly.

7. What Your Payment Does and Does Not Buy

To set expectations clearly before you pay: a paid plan gives you access to platform features — downloading paid resume and SOP templates and SOP Template Finder credits, as listed on the pricing page.

It does not include a resume writing or review service, and it is not a guarantee of any hiring, admission or visa outcome. We are not a recruitment agency and we do not forward your documents to employers or institutions. You can judge the quality of our templates and platform before spending anything. Our Disclaimer sets out the formal limits of the service.

Resumes and SOPs are created in your browser and are not stored on our servers, so download what you need while your plan is active. When a plan ends, you return to the free plan.

8. Your Statutory Rights

Nothing in this policy is intended to override rights you may have under the consumer protection law that applies to you, which varies by country. Where the law of your jurisdiction grants you a right that this policy does not, that law takes precedence.

9. Contact

Questions about this policy? Reach us any time at support@myperfectresumee.in, or through our contact page.