Refund & Cancellation Policy

1. Nature of the Service

myperfectresumee is a digital service that provides resume and SOP templates, editing tools, and document exports. Access to paid features is delivered instantly and electronically, with no physical shipment involved.

2. Plans & Payments

We offer one-time and plan-based purchases as shown on our pricing page. All prices are listed in the currency displayed at checkout, and applicable taxes are added where required. Payments are processed securely through our payment partner (Razorpay); we do not store your card details.

3. Cancellation

• You may stop using the service and cancel a plan at any time from your account or by contacting support.
• For recurring plans (if any), cancellation stops future renewals. You keep access until the end of the period already paid for.
• One-time purchases cannot be "cancelled" after access has been granted. Billing errors are handled separately under Section 5.

4. No Refunds

All payments made for our digital plans and one-time purchases are final and non-refundable. Once a payment is successfully completed and access to the paid features is granted, the amount paid will not be refunded.

Because our products are digital and delivered instantly, we encourage you to review the plan details and try our free features before making a payment.

This applies to a completed purchase you later decide you do not want. It is not intended to cover a payment that was taken in error — a duplicate charge, a charge for a plan that was never activated, or a failed transaction that still left your account debited. Those are billing errors rather than refund requests, and Section 5 explains how we handle them.

5. Billing Errors and Failed Payments

If money left your account and you did not receive what you paid for, tell us — we will investigate and correct a genuine error on our side. This covers:

• Duplicate charges for the same plan or purchase.
• Payments that were debited but where the plan was never activated on your account.
• Charges after a cancellation had already taken effect.
• An amount that does not match the price shown at checkout.

Note that a payment which fails at the gateway is sometimes shown as a pending or reserved amount by your bank rather than an actual charge. These usually reverse on their own within a few business days without any action from us. If the amount has not returned after that, contact us and we will check the transaction at our end.

6. How to Raise a Payment Issue

Write to support@myperfectresumee.in and include as much of the following as you have. With these details we can usually resolve it in the first reply; without them we will have to come back and ask.

• The email address registered on your account.
• The payment reference or transaction ID from your receipt or bank statement.
• The date, amount and currency of the charge.
• Which plan you intended to buy.
• A short description of what went wrong.

We aim to acknowledge payment queries within 1-2 business days during our working hours (). Where a correction is due, the time for the money to reach you is set by your bank and card network rather than by us, and is commonly five to ten business days once processed.

Please contact us before raising a dispute with your bank. A chargeback takes considerably longer to resolve than an email, and we would rather fix a mistake directly.

7. What Your Payment Does and Does Not Buy

To set expectations clearly before you pay: a paid plan gives you access to platform features — additional templates, unlimited saved documents and related tools, as listed on the pricing page.

It does not include a resume writing or review service, and it is not a guarantee of any hiring, admission or visa outcome. We are not a recruitment agency and we do not forward your documents to employers or institutions. You can judge the quality of our templates and platform before spending anything. Our Disclaimer sets out the formal limits of the service.

Cancelling a plan does not delete your work. Your saved documents remain available within the free plan's limits, so you will not lose a resume because a subscription ended.

8. Your Statutory Rights

Nothing in this policy is intended to override rights you may have under the consumer protection law that applies to you, which varies by country. Where the law of your jurisdiction grants you a right that this policy does not, that law takes precedence.

9. Contact

Questions about this policy? Reach us any time at support@myperfectresumee.in, or through our contact page.